We are here to help

Please ensure that the components are properly connected and secured. With proper assembly, your Birdkiss smart camera will be able to capture high-quality footage of birds in their natural habitats, providing you with a closer connection to the natural world.

To use the app with your camera, download Vicohome and create an account. Then, connect your camera to the app via Wi-Fi using the app's instructions. This lets you control your camera and view footage in real-time.

Also, remember to claim the 30D free trail plus plan and free bird fans plan.

Simply lift the feeder lid and pour in your desired bird food. It's that easy!

Installing this smart bird feeder is easy with our mounts. Discover the convenience and versatility of Birdkiss now!

The download link:  Quick Start Guide -Birdkiss Smart Bird Feeder

We recommend placing your feeders on poles or trees within three feet of a window. For added safety, choose a location near trees or shrubs where birds can quickly retreat in the event of a predator's approach.

It can take some time for birds to find and begin using a new feeding. Local birds tend to scout their area for new feeding opportunities during milder winter weather, which is why feeders may be less busy on nicer days than during inclement weather.
Once a few local birds find a feeder, they can attract others to the area. If you're still having difficulty attracting birds, consider making the space around your feeders more appealing to them.

Birds can be drawn to a bird feeder, but this alone won't keep them coming back. To create a lasting habitat, it's important to provide native plants that offer food, shelter, and nesting sites. Local flora is best suited to the soil and water conditions of your area and is adapted to meet the needs of the local wildlife. Choose a variety of plants, including those that produce nectar, fruit, seeds, and nuts. Local gardening and birding clubs, as well as government resources, can provide information on the best plants to choose from.

Clean water is also an important factor in attracting birds. Birdbaths are a great way to offer water, but you can also enhance their appeal by setting up a slow, steady drip. This can be accomplished by placing a plastic bottle with a small hole above the birdbath. The sound of dripping or flowing water is especially attractive to birds.

Nesting is another critical element in creating a bird-friendly backyard. Nest boxes and platforms can provide birds with a place to lay their eggs and raise their young. Additionally, encouraging lichens and spiders can help smaller birds, like gnatcatchers and hummingbirds, to construct their nests. Providing natural materials like cotton batting and twine can also help birds build their nests.

Creating a bird-friendly backyard takes time and effort, but the rewards are well worth it. By providing food, shelter, water, and nesting sites, you can attract a diverse array of bird species and create a beautiful natural habitat in your own backyard.

To keep squirrels away from bird feeders, you can try the following methods:

1. Offer foods squirrels don't like, such as safflower seed, nyjer seed, and white proso millet. They’ll likely head elsewhere for their next meal.

2. Squirrels can easily jump up to seven feet horizontally. Place bird feeders away from trees to prevent squirrels from jumping onto the feeder from nearby limbs.

3. Get a squirrel-proof feeder pole with a baffle attachment to keep squirrels from reaching the smart bird feeder.

4. Buy a squirrel baffle and install it onto the feeder pole at least five feet high.

5. Attach a Slinky spring to the top of the feeder pole to deter squirrels.

6. Feed squirrels separately in a different location with food they enjoy, like corn, peanuts, or sunflower seeds.

To maintain the safety and comfort of birds, it's important to regularly clean your Birdkiss smart bird feeder. Cleaning the feeder helps prevent the spread of avian diseases. Here's how to clean your feeder:

1. Cleaning the Birdkiss smart bird feeder lens: Add a drop or two of lens cleaning fluid or rubbing alcohol to a microfiber cloth or cleaning wipe. Gently wipe the lens to remove fingerprints, oil, smudges, dirt, and dust.

2. Cleaning the base: Remove the bird seed container and wash the base with water. Use a soft brush to remove any excess seeds and dirt.

3. Cleaning the inside of the birdseed container: Fill a silicone measuring cup with water and pour clean water into the bird seed inlet on top. Let the water flow out naturally and let it dry.

4. Other parts: If the feeder cover, bird perch, mounting bracket, solar panel, or other parts of the bird seed container become dirty, rinse them gently with water and wipe them clean with a cloth.

We recommend cleaning your Birdkiss smart bird feeder once a week with a mild disinfectant to keep it clean and safe for our feathered friends.

1. Add a Birdkiss smart bird feeder in app.
2. Purchase the Awareness Service(a Basic/Plus/Pro plan): To activate Bird AI, you need to purchase an Awareness Service plan (Basic/Plus/Pro) first. Once you have an Awareness Service plan, you can activate Bird AI and access its powerful bird detection and recognition capabilities.
3. Claim the "Bird Fans Plan Beta Trial": Activate the Bird Fans Plan to access bird recognition features. After purchasing the Awareness service, the "Bird Fans Plan" will appear on the Awareness service page. Find "Basic"-"Plus"-"Pro"-"Bird Fans Plan" and tap "Bird Fans Plan". Then claim your "Bird Fans Plan Beta Trial" to activate bird recognition capabilities in the app.

If you are using Birdkiss smart bird feeder for the first time, you can get one month plus plan free, and then experience bird AI recognition. Click this link to tutorial: here

1. Open the app and tap the "settings" icon on the home page.
2. Tap "Notification Setting".
3. Find "Bird Fans" and enable it.
4. If you want to receive push notifications when a bird is recognized, enable "Notification" under "Bird Fans".

Once you have enabled bird notifications, the AI algorithm will analyze any recorded videos and recognize the bird species. If a bird is recognized, the app will send you a push notification

1. Open the app and go to the "Library" page.
2. Tap the "filter" icon in the upper left corner.
3. Check the "Bird" option.
4. All videos that have been recognized as having birds will be tagged with a bird icon.

1. Open the app and go to the "Library" page.
2. Tap on a video that has been tagged as a bird.
3. If the AI has recognized a similar bird species, there will be an expansion symbol ">" next to "A bird detected".
4. Tap on the ">" symbol to view the similar bird species recognized by the AI algorithm.
5. If the AI has not recognized a bird species similar to the bird in the video, tap "Send Feedback" and let the bird AI team know the correct bird species you think it is.

You could search”VicoHome” on APP Store or Google Play Store to download and install the app or open the link to download and install the App：https://www.vicohome.io/download/

The following settings in app are recommended
1. Activate the “bird fans plan” in User’s Vicohome Awareness to start AI bird recognition;
2. Enter the Video Setting and set the Resolution to HD to ensure that you can get Full HD bird videos;
3. Enter the Notification Setting, open bird fans notification and close other unnecessary notification;
4. Enter the Motion Detection and set duration to 20 sec. It is not recommended to set it to Auto at first, because it will record a video of up to 3 min.

Open the App and select your camera on the home page. Click the share button on the home page or the "Share" in the camera settings to enter the sharing page, and then click "Invite " to generate a QR code. Your friends can now get some of the access rights by scanning the QR code in your phone.

Please go to the sharing page and select the friend account you want to delete, and then swipe left, you will find the delete button, just click it.

You can refer to the manual to connect to 2.4Ghz Wi-Fi, or follow the detailed guidance in the APP to connect to Wi-Fi.

Birdkiss camera comes with a built-in card slot that supports up to 128GB MicroSD card. Please view the video tutorial:

BirdKiss can work normally without a SD card, and the captured videos will be stored in the cloud. Different cloud packages have different storage time and storage capacity.

It takes about 8-10 hours to fully charge(5000 mAh) for the first time with Type-C charging cable (5V/1.5A). We are equipped with solar charging panels, which can continue to charge the solar energy when there is sunshine. You can also take off the bird seed container and bring it back indoors to charge.

After fully charged Indicator Light Status is green and the power displayed on the APP is 100%, which means it is fully charged.

The default setting is to shoot 10s of video at a time, which can be taken about 3000 times. Assuming 15 times a day, it can be used for 6 months. But according to our tests, the birds will come very frequently, and it will last for about a week. But don't worry, we are equipped with solar panels that can keep your smart bird feeder energy.

We provide free 3-day cloud storage if you need a more advanced storage package, you can check the package price in the“Vicohome Awareness" in the app. In order to use the free Bird AI recognition, you need to subscribe to the plan that suits you.

Its waterproof is IP65, And we are equipped with a silicone outlet valve for the bird seed outlet, which can keep the grain from excessive moisture when it rains.

First check whether the solar panel is under the sun, otherwise the charging socket may be loose, please check the charging socket again, and use the APP to check whether it is charged after three minutes? A "lightning" symbol will be displayed on the battery level of the device, which means it is charging normally.

It can be installed on trees, poles, walls or other suitable places with ropes. At the same time, we recommend placing it in an open place to avoid leaves, etc. triggering the infrared sensor of the smart camera, resulting in too many videos without birds.

When the app fails, it may be an internet connection problem. You can try restarting the app or internet connection. If the problem with app still exists, please contact us via the VicoHome app, or contact our after-sale email at support@birdkiss.co, our Facebook page @BirdKiss.

Currently purchased orders will ship within two days and are expected to arrive within 5 days.

You can click on this link to view RETURN & REFUND POLICY https://birdkiss.co/pages/return-refund-policy